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Account Number -For half hourly metered electricity accounts, kVA charges and metering charges will be confirmed to you shortly.  BUSINESS DETAILS
Business Name
Supply Address  METER DETAILS
Meter Number
Meter ID
Fuel Type |
Billing & Contract Information BILLING DETAILS
Full Name
Billing Address
Billing Email
Payment Method
Bill Delivery Method (Please note: If correspondence and bills are sent via post, a £7.50 postal charge per item will be applied to your account.)  CONTRACT DETAILS
Plan Name
Contract Length
Contract Start Date
Contract End Date (Please note: Your contract start date is an estimated date. You will receive correspondence by email confirming your actual live date and contract end date.)  BROKER DETAILS
Broker Name
Variable Commission (p/kWh)
Fixed Commission (£/meter/year)
Total Annual Commission* (£/year)
Total Contract Commission (£) (*If your contract is less than 12 months this value is based on your contract term.) |
Plan BreakdownPLAN DETAILS
Standing Charge (p/day)
Standard Rate (p/kWh)
Day Rate (p/kWh)
Night Rate (p/kWh)
Evening/Weekend Rate (p/kWh)
Metering Charge (p/day)
DUoS Charge (p/day)
All Year - Day (p/day)
All Year - Night (p/night)
Estimated Annual Consumption (kWh)
kVA
(Please note: All prices are exclusive of VAT and Climate Change Levy (CCL) or CCL equivalent charge.) |
SMART METER INSTALLATIONOur fixed plans are smart meter mandatory. This means you must book your smart meter installation within 30 days of your supply start date to secure your rates. Smart meter installation is free for all eligible customers, and helps you manage your energy, receive accurate bills, and save time on meter readings. You can book your Smart Meter through MyAccount Portal. Simply click Smart Meters in the left-hand menu, then select Book Appointment. Choose the date and time that suit you best, and answer a few quick questions to complete your booking. If you do not book a smart meter installation, you may be moved onto our Smart Default Rates. These rates are an increase of 17% on your unit rates and 14.50% on standing charges. Please refer to our Terms and Conditions for more information.  |
 CONTRACT RENEWALYou will be emailed ahead of your contract end date with your renewal rates and options. Renewing early will help you secure your rates for a seamless transition. BACS PAYMENTFor payment via BACS, contact the Customer Care Team on 0115 975 8258 between 9am - 5pm, Monday - Friday for more details. |
UTILITY PLANS & TARIFFSIn certain circumstances our Transition, Deemed or Payment Default rates may apply. TRANSITION PLANIf you choose not to renew your Fixed Energy or Water Plan and terminate your contract with us, your new supplier must register your meter point. If this does not happen, our Transition Plan rates will apply. You can contact us at any point and agree a new plan (either Fixed or Freedom), or should you wish to change supplier, you must ensure your account balance is cleared before switching. DEEMED PRICE PLANDeemed rates apply to customers who do not have an agreed contract. This may happen if your business moves into a premises that we already supply. If this happens, your business will automatically be placed on Deemed rates until you either agree a contract with us, or switch to another supplier. If you are currently on a Deemed Energy Plan, get in touch to see how much you could save by switching to one of our Fixed Energy Plans. PAYMENT DEFAULT PLANIf we are unable to collect your payment, you will be moved onto our Payment Default Price Plan. We will provide details of your Payment Default Energy Plan to you by email. This will remain in place until your payments are brought up to date. For more information, please refer to the Business Utility Plans and the Business Terms and Conditions. |
GET IN TOUCHIf you have any queries, our dedicated team is on hand Monday - Friday from 9am - 5pm. Alternatively, you can find helpful resources and guides on our support page. |